Animated playback of a simulation run: support tickets are filed by customer companies, queue in triage, route to a capacity-capped regional agent, then cycle through the desk — in progress, pending customer, resolved, sometimes reopened — before they fly to a resolved/closed tally. Agent desks redden at capacity; the sparkline tracks the triage backlog. Dot colour = priority, size = SLA urgency. Hover any dot for the company, agent and ticket detail.